Frequently Asked Questions
Everything you need to know about your Bassike experience.
What is the standard shipping timeframe?
We offer express shipping on all orders. Domestic deliveries typically arrive within 1-3 business days, while international shipping can take between 5-10 business days depending on your location.
How do I care for my organic cotton garments?
To maintain the longevity of our signature organic cotton, we recommend a cold gentle machine wash with like colors using a mild detergent. Avoid tumble drying and dry flat in the shade.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only.
Where are Bassike products manufactured?
We are committed to local production; over 90% of our collection is proudly made in Australia. This allows us to support local industry and maintain a high level of quality control and ethical standards.
Do you offer carbon-neutral delivery?
Yes, we partner with specialized couriers to ensure all our shipments are carbon neutral, supporting our ongoing commitment to environmental sustainability and reducing our carbon footprint.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Klarna, and PayPal.